Privacy Policy

phww.com ("Platform", "we", "us", "our") is an online casino and sports betting service accessible at phwwcom.app, operated for the Philippine market under PAGCOR regulatory oversight. We respect the privacy of every individual who uses our platform and are committed to protecting personal data in accordance with Philippine law.

This Privacy Policy describes what personal information phww.com collects from players and visitors, how that information is used, with whom it may be shared, and what rights you have in relation to your data. This Policy applies to all users of phww.com, including registered account holders, applicants who begin but do not complete registration, and visitors who browse phwwcom.app without registering.

Please read this Privacy Policy carefully. By accessing phww.com or creating an account, you acknowledge that you have read and understood this Policy and consent to the data practices it describes. This Policy should be read alongside the phww.com Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and related implementing regulations issued by the National Privacy Commission (NPC), phww.com is the data controller responsible for personal information collected through the phwwcom.app platform and any associated services.

As data controller, phww.com determines the purposes and means by which personal data is processed. Our processing activities are subject to PAGCOR licensing conditions, which include data protection obligations that apply to all licensed Philippine online gaming operators.

For all data privacy inquiries, please contact us at support@phwwcom.app, addressed to the Data Privacy Officer.

phww.com collects the following categories of personal information in connection with the operation of our platform. We collect only what is necessary for the purposes described in this Policy.

phww.com does not intentionally collect sensitive personal information beyond what is required for identity and age verification (KYC), unless specifically required by PAGCOR or other applicable regulation.

phww.com collects personal data through the following means:

• Direct submission by you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or update your account information.
• Automated technical collection — through cookies, session tracking, and server logs that record technical data each time you access phwwcom.app. See Section 10 (Cookies & Tracking) for further detail.
• Third-party payment providers — transaction confirmation data from payment partners such as GCash, Maya, BPI, BDO, and other Philippine payment processors is shared with phww.com for deposit and withdrawal processing.
• Identity verification services — phww.com may use third-party KYC and identity verification services to cross-reference information you provide against Philippine government records or identity databases.
• Fraud and compliance screening — phww.com may collect data through third-party anti-fraud, anti-money-laundering (AML), and sanctions screening services as required by PAGCOR licensing conditions.

phww.com processes your personal data for the following specific purposes:

• To create and manage your phww.com account and verify your identity and age in compliance with PAGCOR requirements (minimum age: 21 years).
• To process deposits and withdrawals in Philippine Peso through your selected payment method and maintain accurate transaction records.
• To provide access to phww.com's game library, sports betting, bingo, and related services.
• To administer bonuses, promotions, and VIP programs and to verify compliance with applicable promotional terms.
• To communicate with you about account status, transaction confirmations, promotional offers (where marketing consent is given), and platform updates.
• To comply with PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and all other applicable Philippine law.
• To detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited conduct as defined in the phww.com Terms & Conditions.
• To implement and manage responsible gaming tools, including self-exclusion requests, deposit limits, and cooling-off periods.
• To improve platform performance, diagnose technical issues, and develop new features based on aggregated, anonymised usage data.

phww.com processes personal data on the following lawful bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Consent — you have provided express consent to data collection and processing by registering a phww.com account and accepting this Privacy Policy. Marketing communications are sent only where separate marketing consent has been given.
• Performance of a contract — processing is necessary to deliver the phww.com gaming service to you as a registered account holder in accordance with our Terms & Conditions.
• Compliance with a legal obligation — processing is required to comply with PAGCOR licensing conditions, AMLA obligations, NPC reporting requirements, and other applicable Philippine law.
• Legitimate interests — phww.com processes certain data for fraud prevention, platform security, and responsible gaming compliance, where these interests are not overridden by your data protection rights.

phww.com does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Payment processors — we share transaction data with Philippine payment service providers (e.g., GCash, Maya, BPI, BDO) to process deposits and withdrawals.
• KYC and identity verification providers — we share identity documents and personal details with third-party KYC services for age and identity verification as mandated by PAGCOR.
• Game content providers — game studios providing content on phww.com receive only the technical session data required to operate their games (e.g., player session tokens). Game studios do not receive your full identity or financial data.
• PAGCOR and Philippine regulators — we are required to report certain player data to PAGCOR under our licensing conditions. This includes responsible gaming self-exclusion registry information and AML-related data where required by law.
• Law enforcement and legal process — we may disclose personal data in response to a valid court order, warrant, or other legal process issued by a Philippine court or competent authority.
• Anti-fraud and AML screening services — we share data with third-party compliance service providers for anti-money laundering and fraud prevention screening as required under PAGCOR and AMLA obligations.

phww.com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR licensing conditions.

• Active account data is retained for the duration of your phww.com account and for a minimum of five (5) years after account closure, as required for AML compliance under the Philippine AMLA.
• KYC documents (government-issued ID copies, proof of address) are retained for a minimum of five (5) years following account closure.
• Transaction records are retained for a minimum of five (5) years following each transaction to comply with PAGCOR and AMLA reporting requirements.
• Customer support communications are retained for a minimum of three (3) years from the date of the last communication.
• Technical data (IP logs, session data) is retained for up to twelve (12) months for fraud prevention and security purposes.
• Marketing preferences and consent records are retained for the duration of your account plus three (3) years, or until consent is withdrawn.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

phww.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all phwwcom.app pages, including login, registration, and payment pages.
• Passwords stored using industry-standard cryptographic hashing algorithms. phww.com never stores passwords in plaintext.
• Access to personal data is restricted on a need-to-know basis among phww.com staff and contractors, governed by role-based access controls.
• Regular security assessments and vulnerability reviews of the phww.com platform and supporting infrastructure.
• PCI-compliant third-party payment processing — phww.com does not directly store full payment instrument details.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to affected individuals, phww.com will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

phww.com uses cookies and similar tracking technologies to operate the platform and improve user experience. Cookies are small data files stored on your device when you visit phwwcom.app.

phww.com uses the following categories of cookies:

• Strictly necessary cookies — required for the platform to function. These include session authentication tokens that keep you logged in to your phww.com account. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and responsible gaming configurations, to provide a personalised experience.
• Analytics cookies — collect aggregated, anonymised data about how users interact with phwwcom.app, used to diagnose errors and improve platform performance. No personally identifiable information is included in analytics reports.
• Security cookies — used to detect and prevent fraud and unauthorised access attempts, including session fixation and cross-site request forgery (CSRF) protections.

You may configure your browser to block or delete cookies. However, blocking strictly necessary cookies will prevent you from logging in to and using phww.com. For instructions on managing cookies, refer to your browser's help documentation.

phww.com is strictly prohibited for use by individuals under the age of 21. This minimum age is mandated by PAGCOR regulations applicable to the phww.com platform. phww.com does not knowingly collect personal data from anyone under 21 years of age.

Age verification is conducted at the time of registration and during KYC review. If phww.com discovers or has reason to believe that an account was created by a person under 21, the account will be immediately suspended, all data retained only to the extent required for regulatory reporting, and the matter reported to PAGCOR as required by our licensing conditions.

Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by phww.com. These rights may be exercised by contacting us at support@phwwcom.app:

phww.com will respond to all verified data rights requests within fifteen (15) calendar days of receipt. In complex cases, we may extend this period by a further fifteen (15) days with notice to you. We may decline requests that conflict with PAGCOR or AMLA data retention obligations, in which case we will inform you of the specific legal basis for the refusal.

Some of phww.com's third-party service providers — including game studio platforms, cloud infrastructure providers, and certain KYC verification services — may process data in jurisdictions outside the Philippines. Where personal data is transferred outside the Philippines, phww.com ensures that appropriate safeguards are in place in compliance with Section 21 of the Data Privacy Act of 2012 and relevant NPC guidelines.

Such safeguards include contractual clauses requiring the overseas recipient to apply data protection standards comparable to those required by Philippine law. phww.com does not transfer personal data to jurisdictions that do not provide adequate privacy protections for Philippine data subjects without implementing compensating safeguards.

phww.com reserves the right to update or amend this Privacy Policy at any time. When material changes are made, phww.com will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered players by email or in-platform notification prior to the changes taking effect.

Your continued use of phww.com following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how phww.com handles your personal data.

For all data privacy requests, corrections, access requests, or complaints related to phww.com's handling of your personal data, please contact our Data Privacy Officer using the details below. All communications must be submitted in English and include your registered mobile number or account email address for identity verification.

If you are not satisfied with phww.com's response to a privacy complaint, you have the right to escalate the matter to the Philippine National Privacy Commission (NPC). Information about how to contact the NPC is available on the official NPC website.